Privacy
Policy
A.
INTRODUCTION:
“HMM.SERVICES”
recognizes the importance of privacy of its users and also of maintaining
confidentiality of the information provided by its users as a responsible data controller
and data processor.
This
Privacy Policy provides for the practices for handling and securing user's
Personal Information (defined hereunder) by HMM.SERVICES and its subsidiaries
and affiliates.
This
Privacy Policy is applicable to any person (‘User’) who purchases, intends to
purchase, or inquire about any product(s) or service(s) made available by
HMM.SERVICES through any of HMM.SERVICES’s customer interface channels
including its website.
For
the purpose of this Privacy Policy, wherever the context so requires
"you" or “your" shall mean User and the term "we",
"us", "our" shall mean HMM.SERVICES. For the purpose of
this Privacy Policy, Website means the website.
By
using or accessing the Website or other Sales Channels, the User hereby agrees
with the terms of this Privacy Policy and the contents herein. If you disagree
with this Privacy Policy please do not use or access our website.
This
Privacy Policy does not apply to any website, even if their websites/products
are linked to our website. User should take note that information and privacy
practices of HMM.SERVICES’s business partners, advertisers, sponsors or other
sites to which HMM.SERVICES provides hyperlink(s), may be materially different
from this Privacy Policy. Accordingly, it is recommended that you review the
privacy statements and policies of any such third parties with whom they
interact.
This
Privacy Policy is an integral part of your User Agreement with HMM.SERVICES and
all capitalized terms used, but not otherwise defined herein, shall have the
respective meanings as ascribed to them in the User Agreement.
B. USERS OUTSIDE
THE GEOGRAPHICAL LIMITS OF INDIA
Please
note that the data shared with HMM.SERVICES shall be primarily processed in
India and such other jurisdictions where a third party engaged by HMM.SERVICES
may process the data on HMM.SERVICES’s behalf. By agreeing to this policy, you
are providing HMM.SERVICES with your explicit consent to process your personal
information for the purpose(s) defined in this policy. The data protection
regulations in India or such other jurisdictions mentioned above may differ
from those of your country of residence.
If
you have any concerns in the processing your data and wish to withdraw your
consent, you may do so by writing to the following email id: HMM.SERVICES1@gmail.com.
However, if such processing of data is essential for us to be able to provide
service to you, then we may not be able to serve or confirm your bookings after
your withdrawal of consent. For instance, if you want to book a bus service,
then certain personal information of yours like contact details, gender,
location details etc. may have to be shared by us with our service operators
and they may further process this information for making suitable arrangements
for your service.
A
withdrawal of consent by you for us to process your information may:
1.
severely inhibit our ability to serve
you properly and in such case, we may have to refuse the booking altogether, or
2. unreasonably
restrict us to service your booking (if a booking is already made) which may
further affect your service or may compel us to cancel your booking.
C. TYPE OF
INFORMATION WE COLLECT AND ITS LEGAL BASIS
The
information as detailed below is collected for us to be able to provide the
services chosen by you and also to fulfil our legal obligations as well as our
obligations towards third parties as per our User Agreement.
"Personal
Information" of User shall include the
information shared by the User and collected by us for the following purposes:
1.
Registration on the Website:
Information
which you provide while subscribing to or registering on the Website, including
but not limited to information about your personal identity such as name,
gender, age etc, your contact details such as your email address, postal
addresses, telephone (mobile or otherwise). The information may also include
information such as your banking details (including credit/debit card) and any
other information relating to your income and/or lifestyle; billing information
payment history etc. (as shared by you).
2.
Other information: We many also collect some other
information and documents including but not limited to:
1.
Transactional history (other than
banking details) about your e-commerce activities, buying behaviour.
2. Your
usernames, passwords, email addresses and other security-related information
used by you in relation to our Services.
3. Data
either created by you or by a third party and which you wish to store on our
servers such as image files, documents etc.
4.
Data available in public domain or
received from any third party including social media channels, including but
not limited to personal or non-personal information from your linked social
media channels (like name, email address, friend list, profile pictures or any
other information that is permitted to be received as per your account
settings) as a part of your account information.
5. Information
pertaining any other person for whom you make a booking through your registered
HMM.SERVICES account. In such case, you must confirm and represent that each of
the persons for whom a booking has been made, has agreed to have the
information shared by you disclosed to us and further be shared by us with the
concerned service provider(s).
D.
HOW WE USE YOUR PERSONAL INFORMATION
The
Personal Information collected maybe used in the following manner:
1.
While making a booking:
While
making a booking, we may use Personal Information including, payment details
which include cardholder name, credit/debit card number (in encrypted form)
with expiration date, banking details, wallet details etc. as shared and
allowed to be stored by you. We may also use the information of persons list as
available in or linked with your account. This information is presented to the
User at the time of making a booking to enable you to complete your bookings
expeditiously.
2.
We may also use your Personal Information for several reasons including but not
limited to:
1.
keep you informed of the transaction
status;
2. Your
usernames, passwords, email addresses and other security-related information
used by you in relation to our Services.
3. send
booking confirmations either via SMS or WhatsApp or any other messaging
service;
4.
send any updates or changes to your
booking(s);
5. allow
our customer service to contact you, if necessary;
6.
customize the content of our website;
7. request
for reviews of products or services or any other improvements;
8.
send verification message(s) or
email(s);
9.
Validate/authenticate your account
and to prevent any misuse or abuse.
3.
SURVEYS:
We
value opinions and comments from our Users and frequently conduct surveys, both
online and offline. Participation in these surveys is entirely optional.
Typically, the information received is aggregated, and used to make
improvements to Website, other Sales Channels, services and to develop
appealing content, features and promotions for members based on the results of
the surveys. Identity of the survey participants is anonymous unless otherwise
stated in the survey.
USER
GENERATED CONTENT (UGC)
HMM.SERVICES
provides an option to its users to post their experiences by way of review,
ratings and general poll questions. The customers also have an option of
posting questions w.r.t a service offered by HMM.SERVICES or post answers to
questions raised by other users. HMM.SERVICES may also hire a third party to
contact you and gather feedback about your recent booking with HMM.SERVICES.
Though the participation in the feedback process is purely optional, you may
still receive emails, notifications (SMS, WhatsApp or any other messaging
service) for you to share your feedback. The reviews may be written or in a
video format. The reviews written or posted may also be visible on other
platforms.
The
UGC that HMM.SERVICES collect may be of the following kinds:
1.
Review and Ratings
2. Question
and Answers
3. Crowd
Source Data Collection (poll questions).
4.
MARKETING PROMOTIONS, RESEARCH AND PROGRAMS:
Marketing
promotions, research and programs help us to identify your preferences, develop
programs and improve user experience. HMM.SERVICES frequently sponsors
promotions to give its Users the opportunity to win gift vouchers. Personal
Information collected by us for such activities may include contact information
and survey questions. We use such Personal Information to notify contest
winners and survey information to develop promotions and product improvements.
As a registered User, you will also occasionally receive updates from us about
fare sales in your area, special offers, new HMM.SERVICES services.
In
addition, you may look forward to receiving periodic marketing emails,
newsletters and exclusive promotions offering special deals.
From
time to time, we may add or enhance services available on the Website. To the
extent these services are provided, and used by you, we will use the Personal
Information you provide to facilitate the service(s) requested. For example, if
you email us with a question, we will use your email address, name, nature of
the question, etc. to respond to your question. We may also store such Personal
Information to assist us in making the Website the better and easier to use for
our Users.
HMM.SERVICES
may from time-to-time launch reward programs by way of which users may stand to
win gift vouchers or other rewards. We may use your Personal Information to enrol
you in the rewards program and status of the same will be visible each time you
log in to the Website. Depending on the reward program, each time you win a
reward, HMM.SERVICES may share your Personal Information with a third party
that will be responsible for fulfilling the reward to you. You may however
choose to opt out of such reward programs by writing to us. For various
purposes such as fraud detection, offering bookings on credit etc., we at times
may verify information of customers on selective basis, including their credit
information.
E.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
HMM.SERVICES
will retain your Personal Information on its servers for as long as is
reasonably necessary for the purposes listed in this policy. In some
circumstances we may retain your Personal Information for longer periods of
time, for instance where we are required to do so in accordance with any legal,
regulatory, tax or accounting requirements.
HMM.SERVICES
will retain your Personal Information on its servers for as long as is
reasonably necessary for the purposes listed in this policy. In some
circumstances we may retain your Personal Information for longer periods of
time, for instance where we are required to do so in accordance with any legal,
regulatory, tax or accounting requirements.
F.
COOKIES AND SESSION DATA
1.
Cookies
HMM.SERVICES
uses cookies to personalize your experience on the Website and the
advertisements that maybe displayed. HMM.SERVICES’s use of cookies is similar
to that of any other reputable online companies.
Cookies
are small pieces of information that are stored by your browser on your
device's hard drive. Cookies allow us to serve you better and more efficiently.
Cookies also allow ease of access, by logging you in without having to type your
login name each time (only your password is needed); we may also use such
cookies to display any advertisement(s) to you while you are on the Website or
to send you offers (or similar emails – provided you have not opted out of
receiving such emails) focusing on destinations which may be of your interest.
A
cookie may also be placed by our advertising servers, or third-party
advertising companies. Such cookies are used for purposes of tracking the
effectiveness of advertising served by us on any website, and also to use
aggregated statistics about your visits to the Website in order to provide
advertisements in the Website or any other website about services that may be
of potential interest to you. The third-party advertising companies or
advertisement providers may also employ technology that is used to measure the
effectiveness of the advertisements. All such information is anonymous. This
anonymous information is collected through the use of a pixel tag, which is an
industry standard technology and is used by all major websites. They may use
this anonymous information about your visits to the Website in order to provide
advertisements about goods and services of potential interest to you. No
Personal Information is collected during this process. The information so
collected during this process, is anonymous, and does not link online actions
to a User.
Most
web browsers automatically accept cookies. Of course, by changing the options
on your web browser or using certain software programs, you can control how and
whether cookies will be accepted by your browser. HMM.SERVICES supports your
right to block any unwanted Internet activity, especially that of unscrupulous
websites. However, blocking HMM.SERVICES cookies may disable certain features
on the Website, and may hinder an otherwise seamless experience to purchase or
use certain services available on the Website. Please note that it is possible
to block cookie activity from certain websites while permitting cookies from
websites you trust.
2.
Automatic Logging of Session Data:
Each
time you access the Website your session data gets logged. Session data may
consist of various aspects like the IP address, operating system and type of
browser software being used and the activities conducted by the User while on
the Website. We collect session data because it helps us analyse User’s
choices, browsing pattern including the frequency of visits and duration for
which a User is logged on. It also helps us diagnose problems with our servers
and lets us better administer our systems. The aforesaid information cannot
identify any User personally. However, it may be possible to determine a User's
Internet Service Provider (ISP), and the approximate geographic location of
User's point of connectivity through the above session data
G.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
1.
Service Providers and suppliers:
Your
information shall be shared with the end service providers like construction
machine operators, tanker operators, taxi operators, pick up operators,
construction material providers or any other suppliers who are responsible for
fulfilling your booking. You may note that while making a booking with
HMM.SERVICES you authorize us to share your information with the said service
providers and suppliers. It is pertinent to note that HMM.SERVICES does not
authorize the end service provider to use your information for any other
purpose(s) except as may be for fulfilling their part of service. However, how
the said service providers/suppliers use the information shared with them is
beyond the purview and control of HMM.SERVICES as they process Personal
Information as independent data controllers, and hence we cannot be made
accountable for the same. You are therefore advised to review the privacy
policies of the respective service provider or supplier whose services you
choose to avail.
HMM.SERVICES
does not sell or rent individual customer names or other Personal Information
of Users to third parties except sharing of such information with our business
/ alliance partners or vendors who are engaged by us for providing various
referral services and for sharing promotional and other benefits to our
customers from time-to-time basis their booking history with us.
2.
COMPANIES IN THE SAME GROUP:
In
the interests of improving personalization and service efficiency, we may,
under controlled and secure circumstances, share your Personal Information with
our affiliate or associate entities.
If
the assets of HMM.SERVICES are acquired, our customer information may also be
transferred to the acquirer depending upon the nature of such acquisition. In
addition, as part of business expansion/development/restructuring or for any
other reason whatsoever, if we decide to sell/transfer/assign our business, any
part thereof, any of our subsidiaries or any business units, then as part of
such restructuring exercise customer information including the Personal
Information collected herein shall be transferred accordingly.
3.
BUSINESS PARTNERS AND THIRD-PARTY VENDORS:
We
may also share certain filtered Personal Information to our corporate
affiliates or business partners who may contact the customers to offer certain
products or services, which may include free or paid products / services, which
will enable the customer to have better experience or to avail certain benefits
specially made for HMM.SERVICES customers. Examples of such partners are
entities offering co-branded credit cards, travel insurance, insurance cover
against loss of wallet, banking cards or similar sensitive information etc. If
you choose to avail any such services offered by our business partners, the
services so availed will be governed by the privacy policy of the respective
service provider.
HMM.SERVICES
may share your Personal Information to third party that HMM.SERVICES may engage
to perform certain tasks on its behalf, including but not limited to payment
processing, data hosting, and data processing platforms.
We
use non-identifiable Personal Information of Users in aggregate or anonymized
form to build higher quality, more useful online services by performing
statistical analysis of the collective characteristics and behaviour of our
customers and visitors, and by measuring demographics and interests regarding
specific areas of the Website. We may provide anonymous statistical information
based on this data to suppliers, advertisers, affiliates and other current and
potential business partners. We may also use such aggregate data to inform
these third parties as to the number of people who have seen and clicked on
links to their websites. Any Personal Information which we collect and which we
may use in an aggregated format is our property. We may use it, in our sole
discretion and without any compensation to you, for any legitimate purpose
including without limitation the commercial sale thereof to third parties.
Occasionally,
HMM.SERVICES will hire a third party for market research, surveys etc. and will
provide information to these third parties specifically for use in connection
with these projects. The information (including aggregate cookie and tracking
information) we provide to such third parties, alliance partners, or vendors
are protected by confidentiality agreements and such information is to be used
solely for completing the specific project, and in compliance with the
applicable regulations.
4.
DISCLOSURE OF INFORMATION
In
addition to the circumstances described above, HMM.SERVICES may disclose User's
Personal Information if required to do so:
1.
by law, required by any enforcement
authority for investigation, by court order or in reference to any legal
process;
2. to
conduct our business;
3. for
regulatory, internal compliance and audit exercise(s)
4.
to secure our systems; or
5. to
enforce or protect our rights or properties of HMM.SERVICES or any or all of
its affiliates, associates, employees, directors or officers or when we have
reason to believe that disclosing Personal Information of User(s) is necessary
to identify, contact or bring legal action against someone who may be causing
interference with our rights or properties, whether intentionally or otherwise,
or when anyone else could be harmed by such activities.
Such
disclosure and storage may take place without your knowledge. In that case, we
shall not be liable to you or any third party for any damages howsoever arising
from such disclosure and storage.
H.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You
will occasionally receive e-mail updates from us about fare sales in your area,
special offers, new HMM.SERVICES and other noteworthy items. We hope you will
find these updates interesting and informative. If you wish not to receive
them, please click on the "unsubscribe" link or follow the
instructions in each e-mail message.
I.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All
payments on the Website are secured. This means all Personal Information you
provide is transmitted using TLS (Transport Layer Security) encryption. TLS is
a proven coding system that lets your browser automatically encrypt, or
scramble, data before you send it to us. Website has stringent security
measures in place to protect the loss, misuse, and alteration of the
information under our control. Whenever you change or access your account
information, we offer the use of a secure server. Once your information is in
our possession we adhere to strict security guidelines, protecting it against
unauthorized access.
J.
WITHDRAWAL OF CONSENT AND PERMISSION
You
may withdraw your consent to submit any or all Personal Information or decline
to provide any permissions on its Website as covered above at any time. In
case, you choose to do so then your access to the Website may be limited, or we
might not be able to provide the services to you. You may withdraw your consent
by sending an email to privacy@HMM.SERVICES.com
K.
YOUR RIGHTS QUA PERSONAL INFORMATION
You
may access your Personal Information from your user account with HMM.SERVICES.
You may also correct your personal information or delete such information
(except some mandatory fields) from your user account directly. If you don’t
have such a user account, then you write to HMM.SERVICES1@gmail.com
L.
ELIGIBILITY TO TRANSACT WITH HMM.SERVICES
We
reserve the rights to revise the Privacy Policy from time to time to suit
various legal, business and customer requirement. We will duly notify the users
as may be necessary.
M.
CHANGES TO THE PRIVACY POLICY
You
must at least 18 years of age to transact directly with HMM.SERVICES and also
to consent to the processing of your personal data.
You
may always submit concerns regarding this Privacy Policy via email to us at HMM.SERVICES1@GMAIL.COM.
HMM.SERVICES shall endeavour to respond to all reasonable concerns and
inquiries.
N.
DELETION OF ACCOUNT OR PERSONAL INFORMATION
In
case you want to delete your account or your personal information, you may
write to us at privacy@HMM.SERVICES.com, requesting for deletion of your
account. Please note that the DPO may require you to verify your identity
before proceeding with your request of deleting your account. Any identity
proof that you may provide shall be stored for a period of 21 days from the
date of deletion of the account.